Delivery and Shipping
We are committed to getting your fashion favourites to you quickly and efficiently. Below, you will find all the details you need regarding our shipping policies, delivery times, and any charges that may apply.
Shipping
Standard Shipping: Enjoy free standard shipping on orders over $250. For orders under $250, shipping fees will be determined based on your location and will be calculated at checkout. Estimated delivery time is 4-6 business days.
Express Shipping: Need it faster? Opt for our express shipping. Shipping fees will be determined based on your location and will be calculated at checkout. Estimated delivery time is 2-4 business days. Additional time may be required for remote areas.
Order Processing
Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).
Orders placed on weekends and public holidays will be processed the next business day.
During high volume periods, such as sales or the holiday season, processing times may increase.
Tracking Your Order
Once your order is shipped, you will receive an email with your tracking number and a link to track your package.
Delivery
Please ensure your shipping address is correct at checkout to avoid delays. Red Pearl is not responsible for delays or lost packages due to incorrect shipping information.
We partner with reputable carriers to ensure your order arrives safely. However, Red Pearl cannot be held responsible for any delays caused by the shipping carrier.
Contact Us
Have questions or concerns about your order's shipping and delivery? Our Customer Service Team is here to help. Contact us at online@redpearl.com.au or call us at 02 8332 1900.
Thank you for choosing Red Pearl. We look forward to serving you and providing a seamless shopping experience from click to delivery.
Our Customer Promise
At Red Pearl, we believe fashion is more than clothing; it's an expression of your unique personality and style. That's why we're committed to providing you with an unparalleled shopping experience that brings the latest trends, exceptional quality, and unbeatable value right to your fingertips.
Discover the Difference
Trend-Forward Fashion
Dive into a carefully curated collection that captures the essence of contemporary style, with new arrivals constantly added to keep your wardrobe fresh and exciting.
Unmatched Quality
Each piece is crafted with care and precision, using only the finest materials to ensure durability, comfort, and that luxurious feel.
Hassle-Free Shopping
Enjoy a seamless shopping experience with easy navigation, detailed product information, and high-quality visuals that let you shop with confidence.
Flexible Returns
Your satisfaction is our top priority. If you're not completely happy with your purchase, our easy and flexible returns policy is designed to give you peace of mind.
Fast, Reliable Shipping
Get your fashion fixes fast with our efficient shipping service, ensuring your orders arrive on time and in perfect condition.
Your Trust, Our Legacy
We're not just selling clothes; we're building relationships. Your trust is the foundation of our business, and we're dedicated to upholding it through transparent practices, secure transactions, and a commitment to privacy.
At Red Pearl, we promise to keep you stylish, inspired, and confident in every step of your fashion journey. Because when you shine, we shine.