Frequently Asked Questions

At Red Pearl, we understand the importance of privacy and security for our customers. Your trust is paramount to us, and we are committed to protecting your personal information with the utmost care.

We employ a comprehensive set of security practices including encryption, secure servers, and data protection protocols to ensure that your personal information is safeguarded against unauthorised access, disclosure, alteration, and destruction.

Any information disclosed to us will only be used for the purpose for which it was supplied. Your personal information is required for the purposes of contacting you following your purchase should any problems arise in respect to processing or shipping your purchase.

Providing details to receive newsletters, specials and updates is voluntary. You can unsubscribe at any time by emailing us at online@redpearl.com.au or clicking the Unsubscribe button found at the end of all marketing emails that you receive.

Discover your perfect fit with our detailed size guide available on each product page, featuring measurements and personalised fit advice.

Our most sought-after items are replenished often. Ensure you never miss out by signing up for restock notifications right on the product page.

Easily select your favourites, add them to your bag, and follow the straightforward checkout process.

Once an order is submitted, we are unable to modify it. Please double-check your order before finalising.

Shop with confidence; our site employs SSL encryption, safeguarding your personal and payment data from start to finish. The padlock icon in your browser's address bar signifies a secure transaction.

We can only accept orders for items that are currently available. Stay informed about your favourites by using our stock alert feature.

Choose between standard shipping, typically 4-6 business days, and express delivery, typically 2-3 business days. Additional time may be needed for remote locations.

We will send you a tracking number via email as soon as your order ships, keeping you updated every step of the way.

Shipping fees are determined based on your location and will be calculated at checkout. Enjoy free shipping on orders over $250.

We welcome all major credit cards, Google Pay, PayPal and Afterpay for your convenience.

Your credit card transactions are encrypted for your protection. Rest assured, we do not retain your credit card information.

Apply your promo code at checkout to take advantage of special offers. Only one promo code may be applied per order.

Should your payment not go through, please verify your card details and reach out to your bank or our customer support for further assistance.

Items can be returned within 14 days of delivery for a refund or exchange. Please note, return shipping is the responsibility of the buyer.

Complete the return form included with your order and send the item back to us following the provided instructions.

Expect your return to be processed within 5-7 business days upon receipt, ensuring a swift resolution.

You will receive a refund for the purchase price minus a $15 restocking fee, assuming the returned items are in their original condition.

If you encounter difficulties placing your order, try refreshing your browser or reach out to our customer support for help.

Encounter a problem? Email us at online@redpearl.com.au with the issue and any error messages you received.

Check that you are using the correct email and password. If you continue to have trouble, try resetting your password or contacting customer support for assistance.

Get in touch with us via email at online@redpearl.com.au or call 02 8332 1900 for prompt assistance.

Our team is here to help from 9 am to 5 pm, Monday to Friday.