Privacy Policy
At Red Pearl, when you shop with us or use one of our services, you trust us with your information. Protecting personal data and your privacy is one of our highest priorities. We want to give you clear and transparent information about the personal data we collect, why it is needed, how it is used, and your rights over it.
We Respect Your Privacy
Red Pearl respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. Personal information is information we hold which is identifiable as being about you.
Who Is Responsible for Processing Your Personal Data?
Red Pearl consists of different brands and legal entities and the company responsible for the processing of your personal data depends on the purpose for which it is collected. For each processing purpose, you will be informed of the responsible company. It will be either Red Pearl or one of our local affiliates.
Why Do We Process Your Personal Data?
We use and process your personal data to provide the best customer experience when visiting our website or shopping with us. We also process your personal data at your request so we can provide requested services, deliver your order, or support you through our customer service team.
What Type of Personal Data Do We Process?
Personal information is any kind of information that can be directly or indirectly attributed to you. Examples of personal data we process include your name, address, email address, telephone number, payment information, and purchase history. We may also process usage history, IP address, member ID, and any information you provide when contacting our customer service team.
Where Do We Process Your Data?
Your personal data is generally stored within Australia.
Who Do We Share Your Data With?
If necessary, your personal data may be shared within Red Pearl, with suppliers, sub-contractors, and independent third parties carrying out certain tasks on our behalf.
What Are Your Rights?
You have the right to access, rectify, erase, and consult your personal data. In certain cases, you are also entitled to object to us using your data, or to request a transfer of your data. If you have an account or are part of a loyalty program, you may exercise your rights to access, portability, and rectification through your account pages, where you may also delete your account.
Our Customer Promise
At Red Pearl, we believe fashion is more than clothing; it's an expression of your unique personality and style. That's why we're committed to providing you with an unparalleled shopping experience that brings the latest trends, exceptional quality, and unbeatable value right to your fingertips.
Discover the Difference
Trend-Forward Fashion
Dive into a carefully curated collection that captures the essence of contemporary style, with new arrivals constantly added to keep your wardrobe fresh and exciting.
Unmatched Quality
Each piece is crafted with care and precision, using only the finest materials to ensure durability, comfort, and that luxurious feel.
Hassle-Free Shopping
Enjoy a seamless shopping experience with easy navigation, detailed product information, and high-quality visuals that let you shop with confidence.
Flexible Returns
Your satisfaction is our top priority. If you're not completely happy with your purchase, our easy and flexible returns policy is designed to give you peace of mind.
Fast, Reliable Shipping
Get your fashion fixes fast with our efficient shipping service, ensuring your orders arrive on time and in perfect condition.
Your Trust, Our Legacy
We're not just selling clothes; we're building relationships. Your trust is the foundation of our business, and we're dedicated to upholding it through transparent practices, secure transactions, and a commitment to privacy.
At Red Pearl, we promise to keep you stylish, inspired, and confident in every step of your fashion journey. Because when you shine, we shine.